Star Citizen developer apologizes for “super hard start”
Server still has partial downtime, players can’t login
Star Citizen developer Cloud Imperium Games is still struggling with game maintenance after the release of its latest update.
This update takes steps towards the game’s ideal of full in-game persistence, with the addition of Persistent Entity Streaming technology, now implemented in Alpha 3.18. This means that objects can be dynamically tracked when moved by players.
However, the update pulled enough players back into the game that login and server issues became a major issue for the developer.
According to maintenance reports, the game’s platform is currently operational but has been given a Partial Outage status due to its persistent universe and electronic access issues.
Earlier in the week, the game was taken offline so the CIG could isolate and fix the issues.
Numerous login issues remained unresolved, most notably errors with codes 19003 and 19004.
“While monitoring these issues, the team was able to tune in and make adjustments to the authorization processing flow to ensure the majority of player attempts are still successful and able to enter the PU,” the developer wrote on March 14.
“However, in the early hours of the UTC morning, the environment entered a state that required a more devastating recovery process.”
Since March 12, the post continues, “the environment is in the process of recovering from its slow/unresponsive state”. However, the CIG advises that “as this rescue effort continues, players will have extreme difficulty getting into PU”.
On Reddit, fans are reacting angrily to their inability to log into the game.
The same goes for the game’s official forum (thanks PC Gamer). A poster named Admiral Grogan questioned why the update was released on a Friday afternoon when many players would want to access the game over the weekend.
“This is embarrassingly bad even by Star Citizen standards. I’ve been a supporter since day one. I’m not going anywhere. Yeah yeah, it’s an alpha, blah blah – problem I have – after all these years – why do we get the same problems every patch?” reads the text.
In a tweet, the developer apologized for the “super challenging start” and added: “Our team is working to make sure things run smoothly as soon as possible. We’ll keep you updated!”
It is currently unclear when the login issues will finally be resolved.
Sorry for an extremely rough start – our team works hand in hand to make sure things run smoothly as soon as possible. We will keep you updated!